Professional Experience
Over 25 years of managerial experience in the civilian and military sectors. Accomplished leader with excellent communication and analytical skills. Combined with a strong background in leading, planning, implementation, and problem-solving. Focusing on increasing organizational efficiency and teamwork.
As an United States Active Duty Army Veteran, I am fortunate to transition into a position where I can continue to build upon my military experience of leading people in difficult situations. I look forward to furthering my professional development and taking on new challenges.
Vice President
Senior Derivatives Manager
Buffalo, New York
August 2022 - Present
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Citi is an American multinational investment bank and financial services corporation. Citi provides financial solutions for asset managers, insurance companies, institutional investors, banks and broker-dealers, and market infrastructures. Citi is divided into several functional groups.
I work in the Settlement Department aligned under the Institutional Client Group. The Settlement team focuses on the actions required to settle securities trades processed through custodians, the Depository Trust Company in the United States and Euroclear in Europe. In my position, I assess risk when making business decisions, demonstrating particular consideration for the firm's reputation and safeguarding Citi, its clients, and assets by driving compliance with applicable laws, rules, and regulations. Citi's leaders must adhere to Policy and apply sound ethical judgment regarding personal behavior, conduct, and business practices. When matters arise, it is my responsibility to provide detailed analysis of escalated issues when necessary and recommend actions for resolution, manage and report problems with transparency, effectively supervise the activity of others and create accountability with those who fail to maintain these standards.
Passport Specialist
Buffalo Passport Agency
Buffalo, New York
November 2019 - August 2022
The United States Department of State is an executive department of the federal government responsible for the country's foreign policy and relations. I worked under the Bureau of Consular Affairs at the Buffalo Passport Agency. The Buffalo office is one of 27 Passport Agencies in the United States tasked to issue secure travel documents to United States Citizens while providing the highest level of customer service, professionalism, and integrity.
As a Passport Specialist, I reviewed applications for completeness, affirmation of truthfulness, and lawful entry into the United States. When serving as the Senior Passport Specialist on duty, I provided instruction, technical guidance, and assistance to Acceptance Agents on front-line operation, passport application, and issuance procedures. A significant amount of time was spent interviewing customers during the adjudication process for passport issuance, using techniques to provide exceptional customer service and detect applicable fraud.
Assistant Vice President
Senior Branch Manager
Buffalo, New York
September 2017 - September 2019
M&T is a community bank with the mission of delivering the capabilities of a larger financial institution. M&T Bank has a network of over 1,000 branches spanning 12 states from Maine to Virginia and Washington, D.C.
During my tenure at M&T, I managed one of the largest retail branches in the Buffalo Market. Under my guidance as a Senior Branch Manager, my team increased revenue by approximately 10% in year one and 25% in the following year through networking and prospecting established personal clients and the business community. I coached and mentored staff, offering constructive feedback and assisting in career planning as part of their professional development. I volunteered to mentor new managers in the M&T Bank Management Development Program (MDP) to integrate them into their new roles. I also assisted the District Manager in promoting and executing diversity and inclusion strategies and improving sales performance.
Assistant Vice President
Financial Center Manager
Buffalo, New York
January 2015 - August 2017
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Bank of America is one of America's largest financial institutions, serving individual consumers, small and middle-market businesses, and large corporations with a full range of banking, investing, asset management, and other financial and risk management products and services.
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I started my career at Bank of America as a Financial Center Manager shortly after transitioning from the military. The Bank offered an excellent environment to reacclimate to civilian life. As a Financial Center Manager, I was responsible for the financial health of multiple financial centers in the Buffalo Niagara Region. Accountable for supervising, mentoring, coaching, and training 15 Bank of America associates. I assessed and mitigated risks through strict adherence to federal and state guidelines to ensure the financial center complied with directives and regulations set for the banking industry. As directed, I executed risk and service delivery strategies and evaluated key performance indicators to identify opportunities for improvement. Engaged staff on business strategies and leveraged relationships with strategic partners and affiliates to meet Bank of America customers' needs.
Civil Affairs Operations Manager
95th Civil Affairs Brigade (Airborne)
Fort Bragg, North Carolina
July 2007 - November 2014
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The mission of the United States Army remains constant. To deploy, fight and win our nation's wars by providing ready, prompt, and sustained land dominance by Army forces across the full spectrum of conflict as part of the joint force.
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My duties in the Army evolved over the years. I entered the Army with the rank of Private and ascended to Staff Sergeant in six short years. In the early years, I was assigned to conventional units. During this stage of my military career, I learned how the organization is designed to support warfighters. However, when I joined the Special Operations Communities, I fully understood why the United States Army is considered the most professional and elite fighting force on the planet. I completed a year-long selection process to join the Civil Affairs Branch of Special Operations.
As a Civil Affairs Operations Manager, I managed five Civil Affairs Teams conducting operations in 10 African Countries. I was responsible for reviewing and reporting on all operational and mission planning matters. Communicated the Special Operation Command Africa's goals and provided specific guidance to teams to meet Department of Defense objectives and support the United States Embassy's Chief of Mission programs and functions in host countries. I analyzed operational data and made recommendations to Civil Affairs Teams to improve results in mutually beneficial solutions for Special Operations Forces, United States Embassy Country Teams, and host nation Partners. These actions extended the reach of the United States Embassies in select countries and providing United States Forces access to contested areas.
As a Civil Affairs Team Sergeant, I served in a leadership role during continuity efforts to resolve conflicts and disagreements while providing foreign humanitarian, military, and civil administration assistance in Helmand Province, Afghanistan. Conducted over 95 joint service missions in an austere environment over 9 months. To meet the ground commander's intent. I ensured that my team's tactical actions aligned with the overarching strategic objectives of the United States Army Special Operations Command-Afghanistan. Earning a Bronze Star for actions in support of Operation Enduring Freedom-Afghanistan.
